Refund & Cancellation

Cancelling your order

You can cancel your order yourself from Your orders, any time before it is dispatched.

• If you paid online, we refund the full amount, including delivery, to your original payment method. Banks usually take 5–7 working days, and UPI is often sooner.
• Once your order is dispatched, it cannot be cancelled. If there is a problem, message us.

If we cancel

If an item is out of stock, we cannot deliver to your pincode, or there is a problem with your payment, we cancel the order and refund you in full.

Food items

This covers Talbeenah, dates, honey and dry fruits. For hygiene and safety, we cannot take back food that has been opened or used.

If your order arrives damaged, leaking, wrong, missing an item or past its date, request a refund from Your orders within 48 hours of delivery and send us photos on WhatsApp. We will replace it or refund it.

Modest wear

Tell us within 7 days of delivery. Unworn, unwashed items with their tags can be exchanged or refunded once we receive them back.

Custom-stitched or altered pieces cannot be returned unless they are faulty.

How refunds are paid

• Online payments go back to the original payment method through Razorpay.
• WhatsApp orders paid by UPI or bank transfer go back to the same account.
• We reply to refund requests within 2 working days, and approved refunds are sent within 5–7 working days.

Delivery charges

Delivery charges are refunded when you cancel before dispatch, or when the problem was our mistake.

Contact

Questions about a cancellation or refund? Get in touch:

• Phone: +91 81250 79915
• WhatsApp: +91 81250 79915
• Email: boldmount22@gmail.com