Questions, answered.

Add what you like to your cart, sign in with Google, then check out and pay securely online with UPI (Google Pay, PhonePe, Paytm), cards, netbanking or Apple Pay on Safari. Your order is placed once the payment goes through, and we confirm delivery with you. Prefer to talk first? You can also send your order to us on WhatsApp from checkout.

We deliver to your door ourselves. Share your drop address or location at checkout, and we confirm the delivery time with you before we dispatch.

At checkout, tap “Use my current location” and allow access, or just type your drop address. If you order on WhatsApp, tap 📎 → Location → Send your current location.

Enter your drop address and pincode at checkout and we confirm delivery and the time with you before we dispatch. Not sure we reach you? Message your pincode to us on WhatsApp before you pay and we will check.

Delivery is ₹50 per order, and free on orders of ₹999 or more. The charge is shown in your cart before you pay.

At checkout you can pay online with UPI (Google Pay, PhonePe, Paytm), debit or credit cards, netbanking or Apple Pay on Safari. Payments are handled by Razorpay, and we never see or store your card details. If you order on WhatsApp instead, we share payment details with you there once your order is confirmed.

It depends on what you order and where you are. Once you share your drop address or location, we confirm the delivery time with you before we dispatch.

For hygiene and safety, we cannot take back food that has been opened or used. If food arrives damaged, leaking, wrong, missing an item or past its date, request a refund from Your orders within 48 hours of delivery and send us photos on WhatsApp. We will replace it or refund it. Modest wear can be returned within 7 days of delivery if it is unworn and unwashed, with its tags.

Yes, any time before your order is dispatched. Sign in, open Your orders, choose the order and press “Cancel order”. If you paid online, the full amount, including delivery, goes back to your original payment method. Banks usually take 5–7 working days, and UPI is often sooner. Once an order is dispatched it cannot be cancelled, so message us if there is a problem.

Online payments go back to the original payment method through Razorpay. If you cancel before dispatch, a paid online order is refunded automatically. For a problem with a delivered order, request a refund from Your orders and we reply within 2 working days; approved refunds are sent within 5–7 working days. WhatsApp orders paid by UPI or bank transfer go back to the same account.

Yes. Browse our gift boxes and check out online, or message us on WhatsApp with what you have in mind for a bulk or custom gift and we will help you put it together.

Stir 2–3 tablespoons into a cup of milk or water and cook on low heat, stirring until it thickens. Sweeten with honey.

The Prophet ﷺ said that Talbeenah “gives rest to the heart of the sick person and relieves some of his sorrow” (Sahih al-Bukhari 5417). Barley is also naturally rich in fibre, magnesium and potassium.

Our Talbeenah is just roasted whole barley, our dates are whole dates with nothing added, and our Sidr honey is pure honey. Each food product page lists what is in it.

No, crystallisation is natural for raw honey. To loosen it, stand the sealed jar in a bowl of warm (not boiling) water for a while and stir gently.

Keep dates in a cool, dry place, or in the fridge for longer freshness. Store honey at room temperature, away from sunlight, and use a dry spoon. Keep the Talbeenah pouch sealed in a cool, dry place.

Zakat goes only to eligible recipients, as set out in the Qur’an (9:60). Message us on WhatsApp and we will explain how it works before you give.

Umrah Badal is an Umrah performed on behalf of someone who cannot travel, such as a parent or loved one. It is performed by someone who has already done their own Umrah, and we share photo and video updates with you.

Yes. Giveaways are free while stock lasts. Send us a request and we will confirm on WhatsApp.

Free business set-up advice, job consultation and career guidance from people who care, at no cost to you.

Message us on WhatsApp and tell us how you would like to help. We arrange food drives, ration kits and support for families going through hard times.

A share of every order supports people in need through our Serve & Give work. You can ask us about it any time on WhatsApp.